Questions and Answers
Whilst our accounting program offers an extensive array of support and help via the help screens, it is also impossible for any program of this type to solve all the issues and scenarios that pop up whilst using our software during the events of running your small business.
This is understandable and we accept this, we also know that accounting as a subject really sucks, and most contractors and small businesses hate doing it at the best of time. So when something does not go to plan, its easy to become even more annoyed.
Which is why we have placed some of the most commonly asked questions below, and links to other support areas on the site.
At EasyAs we try to make your bookkeeping as painless as possible and are consistently working on developing and supplying our program with sufficient online help.
Remember to check out the other help pages accessible from our Main Support Page
You also have an extensive range of online video presentations available for you - Online Video Presentations
Some Common Questions Asked
| Why am I unable to insert dates - I am in the right Financial Year ? |
If you are having problems with the date (mainly those from Australia), then check to see if your windows operating system is set to the US or Australian Dates. For anyone from any country who is having problems with dates, or they appear to be wrong, or it appears you cannot enter a complete financial year, then you may also need to check the date settings of your pc. In most cases of date issues it is nearly always a regional setting, your windows software may be set to use the US Regional Format, when you really want it set to use the Australian Regional Date Format. When Windows is first setup on a pc, you always have the choice of deciding the date settings. But like most of us, we simply click yes and expect it will be ok. As EasyAs uses the date settings of your system it is out of our control. We do have some extra notes included in the software. If you click on the "Help Icon" from the main screen of the software, you will see an icon towards the bottom of the main help screen which says "Having problems entering Dates", this may provide extra assistance with navigating your windows software. |
I setup my Logos for Printing, But they do not appear on my invoices when I save the file to disk for email attachment, Why ? |
Due to software restrictions it is not possible to have your logo attached to invoices and quotes etc when using the "save to disk" icon. However, there is a way print these documents with your logos.. This will mean you can print invoices and email them to your clients with you logos on the invoice. |
How Do I Get A Replacement Copy of The EasyAs Software ? |
If your computer has crashed and you are needing to restart all over again, simply go to our download page and download another copy on Trial. If you have been backing up your data (which for your sake I hope you did), then once you have reinstalled the software simply restore your data and you can continue using the software as usual. If you did not have any backups and you have to restart all your accounts again then once you have installed the software you can simply insert your serial number and begin using the software. Note: The Trial Software is the Full Version, there is no other software to download. Trial means you get full use of the Full Compete Program for 30 Days |
The trial period ended and I cannot see me data, is it all lost? |
No your data is fine. Once the trial period ends you will see a screen that requests a serial number for continuation. Once you enter your personal serial number, you will have immediate access to all your data. |
Bank Reconciliation - Can I download my Banking Data and Perform a Bank Reconciliation? |
EasyAs is unlike any other software on the market, we have extinguished the need to follow like sheep and perform irrelevant processes that don't help most Contractors and Small Businesses. Bank Reconciliation is a process that requires you put all your income into a bank account, then to have all your expenditure come from this account. In reality this does not happen for most Small Businesses, as many are mum and dads making a crust, and in many cases our daily transactions are a combination of personal and business accounts, as well as cash transactions. So because the EasyAs software is the next generation of accounting this idea was removed. You are not forced to carry out these processes. However, many of us still want to be able to check certain amounts from banking statements to ensure accuracy. Because of this we have included a very unique simple process which can be used to audit your bank statements. This means that once a month you can spend 10mins and audit your statements and cross reference any amounts deposited etc... Please watch this video, as it explains in detail our unique approach to Bank Reconciliation. This Video is part of the 5.9 update presentation, The Bank Reconciliation Method is discussed in the 2nd half of this Video - For Bank Reconciliation NOTE: Because of our Unique approach to Accounting you are unable to download information from bank accounts with the idea of importing this information into the software. To do this it would mean we would have to charge yearly updates for the privilege of having access to this process. If this is something which your business needs then EasyAs may not be for you. |
I want to backup my data files to CD, but the Software is not allowing this to happen |
Due to software restrictions we are are unable to add a facility to backup direct to a CD, as the only way to talk to your CD is through your personal CD Software, so this is something we cannot perform. The backup process that comes with EasyAs is fantastic for backing up between other Hard Drives, Thumb Drives (removable disks) and other similar devices. You can however easily perform a manual backup of your Data File direct to a CD by copying the 2 data files using your CD Software. The 2 files to backup are called: EasyData.mdb & EasyAcct.mdb They are found at C:\EasyAs\Accts More information On Backup and Restore can be found on our dedication Page. |
Am I able to get a copy of the software on disk? |
At this stage we are not making our software available on cd, the software was designed with the internet in mind. You are free to download the software and store a copy on CD if you wish. |
| Is there a Mac Version of the Software ? |
Sorry, but at this stage we do not have version for Mac's. This software is only available for pc's that run the Windows operating systems. |
| When I downloaded the Software it does not appear on my Start Menu, I cannot find it? |
When you download the software from our site it will save to a destination determined by the settings in your computer. Once you download you also have to install the software. If you are not familiar or unsure where the file was saved, simply do a search of your computer for a file called EasyAcct.exe. Once you locate the file use your mouse and double click using your left mouse button, then follow the prompts and install the software. |
| Why do I see long rectangles or thick grids on my screen? |
EasyAs is created to run on machines using reasonable levels of graphics found in today's evolution of pc's. In most cases you experience rectangles across your screen because your screen settings are set too low, or you do not have a driver installed for your video card.
Check your screen settings and ensure that you have at least a Color Quality of 24bit. Once you change this setting you will experience the software in its fullness.
If your pc settings are unable to be changed and the rectangles bother the crap out of you, you can change the software settings to run on less than 24bit. Simply go to the Setup Menu and locate the icon that says "Screen and Color Settings" and change the setting to "less than 24 bit". You may also need to exit the program and then reopen it again, to allow the settings to take full effect. |
| Why do I get a Windows Error when I try to run the program ? |
For reasons which are beyond anyone's control the windows operating system can develop issues with itself. Thankfully this is a rare occurrence, but if you are having an issue such as this it is not rare enough... There is a dedicated page with information about his occurrence, this might help you resolve your problem. Please follow me to learn how you might correct a windows registry problem |
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