Whilst the our accounting software does offer and extensive array of support and help via the help screens, it is impossible for any program of this type to solve all issues. So whilst we have placed some of the most commonaly asked questions below, we are always available for extra support by email.
Am I able to get a copy of the software on disk?
At this stage we are no making it available on cd, the software was designed with the internet in mind. You are free to download the software and store a copy on CD if you wish.
The trial period ended and I cannot see me data, is it all lost?
No. Once the trial period ends you will see a screen that requests a serial number for continuation. Once you enter your personal serial number, you will have immediate access to all you data.
I want to backup my files to CD, but the software will not perform this task ?
Due to restrictions in software, and the many differences between software that writes to CD's, we are unable to add a facility to backup direct to a CD. The backup process that comes with EasyAs is fantastic for backing up between Hard Drives and Folders. You can easily perform a manual backup of the Data direct to a CD by copying the 2 data files using your software. The 2 files to backup are called.... EasyData.mdb & EasyAcct.mdb
When I downloaded the Software it does not appear on my Start Menu ?
When you download the software it will save to a destination determined by the settings in your computer, once you download you also have to install the software. Simply do a search of you computer for a file called EasyAcct.exe. Once you locate the file use your mouse and double click using you left mouse button, then follow the prompts and install the software.
Is there a Mac Version of the Software ?
Sorry, but at this stage we do not have version for Mac's. This software is only available for pc's that run the Windows operating systems.
Why do I see long rectangles or thick grids on my screen?
EasyAs is created to run on machines using reasonable levels of graphics found in today's evolution of pc's. In most cases you experience rectangles across you screen because you screen settings are set too low, or you do not have a driver installed for you video card.
Check your screen settings and ensure that you have at least a Color Quality of 24bit. Once you change this setting you will experience the software in its fullness.
If your pc settings are unable to be changed and the rectangles bother the crap out of you, you can change the software settings to run on less than 24bit. Simply go to the setup menu and locate the icon that says "Screen and Color Settings" and change the setting to "less than 24 bit". You may need to exit the program to allow the settings to take full effect.
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